Last updated: 30 June 2026
The Property Room (“The Property Room”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices described below.
The Property Room operates as a buyer’s agent and property advisory business. We are based on the Gold Coast, Queensland, and provide services to clients across Australia. This policy applies to all personal information we collect through our website, our services, and our dealings with you.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not. Where this policy refers to personal information, it includes sensitive information unless stated otherwise.
The kinds of personal information we collect depend on the nature of your dealings with us. They may include:
We will only collect sensitive information (for example, information about your health or financial hardship) where it is reasonably necessary for our services and with your consent, or where otherwise permitted by law.
We collect personal information in a number of ways, including:
Where it is reasonable and practicable, we will collect personal information directly from you. If you provide us with information about another person, you must have their consent to do so.
We collect, hold and use your personal information to:
We may disclose your personal information to third parties where it is reasonably necessary to provide our services or as required or authorised by law. These may include:
We disclose only the information that is reasonably necessary for the relevant purpose. We do not sell your personal information, and we do not disclose it for any unrelated purpose without your consent unless we are required or permitted to do so by law.
From time to time we may use your contact details to send you property news, market insights and information about our services. You can opt out of marketing communications at any time by using the unsubscribe option in our messages or by contacting us using the details below. We will action your request promptly. We do not use sensitive information for direct marketing without your consent.
Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site so we can improve it. We may use third-party analytics services for this purpose. You can set your browser to refuse or delete cookies, although some parts of the website may not work as intended if you do.
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure systems, access controls and confidentiality requirements for our team and providers. No method of transmission or storage is completely secure, and while we strive to protect your information we cannot guarantee absolute security.
Some of our service providers, such as cloud-storage, email or software providers, may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
We retain personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal, tax and regulatory obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period. There is generally no charge for making a request, although we may recover reasonable costs in some circumstances. If we decline a request, we will explain why and how you may seek a review.
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any website you visit.
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take appropriate steps to delete it.
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, and the date at the top shows when it was last updated. We encourage you to review it periodically.
If you have any questions about this policy, or wish to access, correct or make a complaint about your personal information, please contact our Privacy Officer: